Let’s do some straight talk. Your people are important to your organization. They are the organization. They interact with each other and with customers. Your people have expertise, knowledge, and work skills. However, to your total dismay, you often see their interpersonal skills wanting. People are harsh in their language, tempers flaring, emotions are not being managed and they treat each other with total disdain. This is unproductive behaviour. Discretionary effort is at an all-time low. Discretionary effort is going the extra mile and doing more than is required. Decision making is blurred, and it is costing you money.
But you say, ‘these are people with excellent expertise, knowledge and work and skills and great IQ’. They are great people no doubt and that is why you have them. So, what seems to be the problem.
The thing that is lacking is the level emotional intelligence. But let me assure you that emotional intelligence is a learnable skill. Emotional intelligence is a set of skills that help us better perceive, understand and manage emotions in ourselves and in others. Collectively they help us make intelligent responses to our emotions. These skills are as important as intellect, experience, and background in determining success at work and in life. Emotions influence, both productively and unproductively, our decisions, behaviour, and performance.
The measurable, learnable skills of emotional intelligence make a significant impact on organizational performance. Emotional intelligence may be essential to differentiating world-class organizations in an increasingly complex and competitive marketplace.
Marcus is a leading South African and African Speaker, Teacher, Assessor, and Author, in the sciences of applied emotional intelligence for leadership, sales, and workplace human development. For more information on workshops, conferences and human assessments kindly call +27 82 685 8896 or email firstname.lastname@example.org