Emotionally intelligent leaders who adopt a more inspiring style of leadership will often empower others to perform above and beyond what is expected of them. Empowering people is important because it creates a high level of discretionary effort and people become highly engaged in their work. Inspiring and empowering leadership is about facilitating high performance in others through problem solving, promoting, recognising and supporting others work. An individual’s performance can be managed with key performance indicators, however research has shown that this ‘compliance’ style often fails to drive discretionary effort and high performance. Empowering others is important in leadership because:
• Leadership is fundamentally about facilitating high performance of others, • Managing performance with rules and key performance indicators usually produces an ‘expected’, result, rather than an ‘unexpected’ high performance result, and • People often learn and develop more with this type of leadership style resulting in continuous enhancements to performance year-on-year.
There is a strong positive relationship between leaders’ emotional intelligence and employee engagement. In the graph below each dot represents an employee’s engagement score. The x-axis of the graph represents leader’s emotional intelligence as a percentile score, where scores between 1 and 39 are low; 40 to 59 are average and 60 and above are high.
As you can see, being low or average in emotional intelligence results in wide and varying levels of employee engagement where employees are disengaged, not engaged and engaged. These types of engagement scores are typical of low and average performing organisations. Conversely high levels of emotional intelligence, indeed total emotional intelligence scores above the 75th percentile, result in high (only, not varied) engagement scores. These types of engagement levels amongst employees are typical of high performance organisations. Indeed Gallup’s research has shown that organisations with this type of engagement level amongst employees earn 3.9 times earnings per share greater than like organisations with wide and varied engagement results.
Marcus is the leading South African and African Speaker, Teacher, Assessor, and Writer in applied emotional intelligence for leadership, sales, and workplace human development. Marcus is a certified emotional intelligence practitioner with Genos International. Marcus has a platform of ideas, training and human assessments dedicated to the advancement of emotional intelligence in people for people excellence. Marcus speaks to organizations with a wealth of experience in human development and getting ahead in a competitive environment with their greatest assets – their PEOPLE!
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