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The Formidable Relationship Between Emotional Intelligence And Customer Service & Retention.

The growing base of research shows a powerful and well-defined link between the emotional intelligence of your customer service people and retention of your customers. One thing to remember is that your customers buy emotionally and defend it logically. Your…

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How Your Emotional Intelligence Can Compellingly Boost And Increase Your Selling Ability.

Salespeople often face unique interpersonal challenges (interacting with others) and intrapersonal challenges (inside themselves). Learning technical sales skills is necessary but learning to develop emotional intelligence as a sales person is fundamental. Many of the problems salespeople face in the…

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