We define etiquette as ‘conventional requirements as to social behaviour; proprieties of conduct as established in any class or community or for any occasion.’ They are guidelines on how to behave befitting good manners while in the company of other people. They show sensitivity to the needs and feelings of the person or people who you are with. Etiquette covers most aspects of social interactions, including self-presentation, communication, courtesy, and hospitality. Business etiquette, in particular, covers expectations in the interactions between co-workers, the company and their clients, as well as the company and their shareholders. Etiquette guidelines are many and can be quite complicated. However, as you develop your emotional intelligence in particularly the skill of awareness of others, and your self management, you will become enlightened and engaged to etiquette. Your developed emotional intelligence allows you to begin to understand what other people are like, what they don’t like, and how you can adjust.
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